VyStar opens some branches on Sunday as online banking issues persist
Jacksonville, Fla. Vystar Credit Union is opening some of its branches on Sunday to help the customers due to online and mobile banking going offline.
VyStar members have struggled to access information on their accounts for more than a week after a planned outage was unexpectedly extended.
related: Complaints, concerns still ongoing as VyStar online banking crisis continues
A VyStar executive told News4JAX on Friday that there is no time frame on when the issue will be fixed, but they are working round the clock to resolve the issues.
Wystar branches are usually closed on Sundays, but the credit union is opening 19 of its branches, it said in an email to customers on Saturday.
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The credit union says everyone’s money and transactions are safe, but customers are complaining of inconvenience and sometimes inconsistent information.
Several people have shared their concerns with News4JAX, and one has suggested that customers begin filing complaints with the Office of Financial Regulation and the National Credit Union Administration.
The following branches will remain open from 1:00 PM to 5:00 PM on May 22:
103rd
7795 103rd St. Jacksonville FL 32210
Beach and 295E
Beach & 295E Branch 11674 Beach Blvd Jacksonville FL 32246
Brannan Field
1768 Blending Blvd. Middleburg FL 32068
Gainesville 34th
3616 SW 34th St Gainesville FL 32608
Green Cove Springs
601 North Orange Ave. Green Cove Springs FL 32043
jacksonville beach
100 3rd Street North Jacksonville Beach, FL 32250
jullington creek
101 Bartram Oaks Walk Fruit Cove, FL 32259
karnani
1802 Cairn Boulevard. S, Jacksonville FL 32246
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middleberg
Middleburg Branch 2762 Blanding Blvd Middleburg FL 32068
normandy
7765 Normandy Blvd. Jacksonville FL 32221
Oak Leaf
Oakleaf Branch 8425 Merchant Way Jacksonville FL 32222
Oceanway
13075 North Main Street Jacksonville FL 32218
Palatka
Paltka Branch 510 N State Road 19 Paltka FL 32177
palm coast
Palm Coast Branch 305 Palm Coast Parkway SW Palm Coast FL 32137
regency commons
686 Commerce Center Dr. Jacksonville FL 32225
roosevelt
4420 Wabash Avenue Jacksonville FL 32210
south side
8263 Phillips Highway Jacksonville FL
stark
1450 South Walnut St Stark FL 32091
St. Augustine
165 State Road 312 West St. Augustine, FL 32086
VyStar is also extending call center timings from 7:00 AM to 9:30 PM from Sunday 22nd May.
The bank said it is also refunding fees resulting from mobile banking issues including non-sufficient funds (NSF), overdraft and courtesy payments, credit card, wire, consumer and commercial loan late fees. From May 14 to May 21.
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“We will continue to monitor and may extend the fee waiver period if necessary,” CEO Brian Wolfberg and VyStar’s senior leadership team said in an email. “Please know that your accounts, balances and transactions have remained safe and secure throughout the conversion, and should now accurately reflect what is in our core systems. In addition, direct deposits to members’ accounts and other transactions were processed successfully. We are working diligently to get online access as soon as possible. We believe this is not the experience you expect from us. We are looking forward to making things right and looking forward to the future. Committed to ensuring the experience that we and our members have come to expect from VyStar.”
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