Nurse attacks insurance company for not having car to meet patients
A Northumberland district nurse whose car was hit by an uninsured drink driver in the middle of the night was hit by her insurance company to get her back on the road. Francesca Pringle, 23, was forced to walk to see her patients after a courtesy car she had been promised failed to materialize after the crash in Wallsend.
Francesca is one of eight health visitors based in the city, which covers a large rural area, and said a lack of transportation put pressure on seven of her colleagues. The nurse, who primarily cared for elderly patients, including end-of-life caregivers, had to rely on her parents Stu and Jackie for lifts, until she eventually found an NHS pool car. Didn’t manage to get it – which had to be collected and dropped off in Bedlington every day.
Her insurance company, Admiral, apologized for the service Francesca received, saying it was below the standard the company tried to achieve, and offered its sincere apology.
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“It’s been an absolute nightmare,” Francesca said. “I felt I had no choice but to walk to see my patients initially, as they needed pain relief to make their final days comfortable. My insurance company knew that my car was my job. important to – yet it took them over. 10 days for me to get the courtesy car to be able to do my job.”
Francesca’s nightmare began when she parked her car near her friend’s house in Wallsend, as she was staying there all night. When a neighbor woke him up early in the morning, he was told that a van had hit his car. The police rushed in and said the rear axle was out of line and the car was not maneuverable. They also discovered that the driver of the crash in Francesca’s car was not Abima.
Francesca’s car was rendered unusable after being hit by an uninsured drink driver
“I contacted my insurance company, Diamond, which is part of Admiral, to arrange for the car to be moved the next morning and to take a courtesy car to work the next day. Initially I made a no-fault Decided to use a service provider, Auxilis, who told me that Diamond would not recover the car at their own expense as the other driver was not insured and they would not be able to recover the cost from his insurance. I was completely distraught and I didn’t Knew what to do. Luckily I managed to get a friend to recover it at a garage in Alnwick at his own expense – then the insurance company said it wasn’t one of their accredited garages so it had to be relocated.
“I was later told by my insurance company that the Oxilis handler had given me false information and that the car should have been recovered from Wallsend at their expense, but that all this was wasting me time without the car and caring for my patients. was unable to. At least 10 days wait. My case is a bit complicated because I can’t rent a car because I’m only 23. I really had to make a fuss and beg Diamond, and eventually they rented me a car managed to get through – but I was without a car for 12 days, which really put pressure on the other nurses on my team. No patient was left without care, but not having a car really weighed on the whole team had an effect.”
She continued: “My car is absolutely vital to my job, and my insurance company knew it, as I told them over and over again. Yet they didn’t think it would take me back on the road for 12 days. That was enough to bring. I could take care of my patients uninterruptedly.”
The Admiral has now apologized to Francesca, saying: “The main issue is bad and miscommunication from some agents to Miss Pringle and to other suppliers. From reviewing the calls between her and our agents, it is clear that we have to Should have kept updated on the current status with your vehicle and especially on the availability of a replacement car, especially due to the urgency of providing one for the same.”
The insurance company also apologized for a list of errors, including:
- When Auxilis asked him to arrange for recovery himself, they should have sent him back to the admiral to discuss recovery options and the claims process with him;
- Since Francesca’s policy was comprehensive, the agent should have arranged for recovery from Wallsend under the policy;
- No one is explaining that a courtesy car would have been guaranteed if the car was taken to one of the Admiral’s approved repairmen;
- Misinformation by the repairman and insurance agent that he will get a courtesy car only after the repair starts. Since his car was not driveable due to damage, he should have been provided with a replacement vehicle on 30 July after his car was decided to be repairable.
- The garage told him that they could not provide a courtesy car. However, if they do not have one available, it is their responsibility to provide a replacement vehicle, whether it is a courtesy car or a rental car.
An Admiral spokesperson said: “We are sorry for the poor service Ms Pringle received, that she was left without a vehicle for a long period of time and for the cost and inconvenience caused. This and our errors in recognition , we are reimbursing her for the recovery fee and paying her compensation for loss of use, poor claims experience and inconvenience, totaling £380. A senior member of our claims complaints team referred her complaint to Ms. Pringle Spoke to discuss and apologise. I think he is satisfied with the outcome.”
The spokesperson said a response was arranged for the claims agents involved and the misinformation they provided to the garages approved by Oxilis and Admiral.
Ladislav wersek, 25, of Chirton Lane, North Shields, appeared at North Tyneside Magistrates Court on Tuesday, July 12, accusing him of driving a motor vehicle over the legal alcohol limit, driving while disqualified, not using any insurance, Accused of taking an agitated vehicle and failing. Reporting of accident. He was sentenced to eight weeks, suspended for one year and disqualified from driving for one year.
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